Refund Cancellation Policy

To ensure maximum satisfaction to the esteemed customer/ clients / buyers, Shivalik has in place a very straight forward and transparent cancellation policy. Illustrated below are important pointers of our cancellation and refund policy. In the event of cancellation, you are responsible to notify us in advance and in prescribed format available on the website or at our customer service. Every cancellation amounts to deduction of certain charges charged in following slab :

  • Up to 10% of the tour amount if canceled before 2 months of tour commencement.
  • Up to 30% of the tour amount if canceled before 45 days of tour commencement.
  • Up to 50% of the tour amount if canceled before 20 days of tour commencement.
  • Up to 100% of the tour amount if canceled before 15 days of tour commencement.
  • The cancellation charges mentioned above indicative and may differ as per guidelines stated from the affiliated hotels service provider and flight operators.
  • In case the refunds are being done against credit card payments, it is credited in the customers’ account after deducting certain percentage of amount against Merchant Service Fee that usually payment gateways charge.
  • Any charge paid as Service Tax collected and paid to Govt. of India is not refundable and thus not refunded to the accounts in any case.
  • We request you to pleases allow us 2-4 weeks to complete the cancellation procedure. A set of banking regulations take place throughout during the process.

Changes In Privacy Policy:

Shivalik refunds the payments to the same account from where you have made the final payments. The time it takes to get reflected in the accounts entirely depends upon the time the bank takes to process the refund request.

Review on Google

Shivalik Hotel & Resorts
Shivalik Hotel & Resorts
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Amrinder SinghAmrinder Singh
13:34 15 Feb 23
Mast hai Boss. Must pay a visit or you can party with friends at their terrace at nominal rates ₹1k (veg/non veg with snacks and dinner/lunch) to ₹2.5k (including hard drinks limited) per person
suansh gabasuansh gaba
08:40 22 Jan 23
Nice property! Clean rooms. Food was really good. Worth every penny. Overall great experience.
JABA ROYJABA ROY
12:51 25 Oct 22
Very nice ambience... View from the balcony is very nice... Quality of food is very good.... But there is one problem which I have to mention is that if the electricity goes off, they don't switch on the generator.... We stayed in dark for hours....
Nillohit Mitra RayNillohit Mitra Ray
07:39 20 Oct 22
The rooms, service, price and food, all were great. We will definitely visit again. However the only drawback was the generator service which doesn't start swiftly in case of power failure.
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About Shivalik

One of the finest properties in Kasauli. We have 50 well appointed Rooms, Restaurant, 2 Conference Halls/Banquets and 3 Terraces to cater to all kinds of events.

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